Career Posting

Solution Tree is a rapidly growing educational publishing company based in Bloomington, Indiana. Solution Tree employees enjoy an innovative, team-oriented environment at a great downtown location. Full-time positions offer competitive salaries and benefits. Part-time positions are also available.

Marzano Research is a joint venture between Solution Tree and Robert J. Marzano. Marzano Research is committed to educational research, publishing, and staff development. Marzano Research is located in Centennial, Colorado, with additional offices in Bloomington, Indiana.

Solution Tree and Marzano Research are equal opportunity employers.

Customer Service Specialist

    • Job Tracking ID: 512309-611424
    • Job Location: BLOOMINGTON, IN
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: March 07, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

The Customer Service Specialist interacts with the customers via phone, fax, mail, and email to ensure that the customer receives their physical product, event registration, or digital resource in a timely manner.

Summary of essential job functions

  • Process orders for physical products, event registrations, and digital resources.
  • Monitor and distribute incoming correspondence regarding products and orders via phone, fax, mail, and email.
  • Answer general incoming phone calls.
  • Serve as primary or backup person for daily order settlement process (Day End).
  • Process Professional Development evaluations.
  • Other general office duties as assigned including, but not limited to, inventory counts, purchasing, event logistics, returns, office supply ordering, and data collection, recording, and analysis.

Experience and Skills:

Minimum requirements

Customer service experience, basic computer skills, attention to detail, excellent written and spoken communication skills. College degree preferred, but not required.